Refund and Cancellation Policy

Last updated: November 2026

We want this to be simple and fair.

Reply to your booking email at least 12 hours before your session to reschedule once, or to cancel for a full refund.

Payment is not refunded, but we will gladly rebook you once if you tell us why you missed it.

If Lysten cancels or cannot hold your session, you get a full refund or a free new slot, your choice.

If we cannot validate your payment, your slot is released and we will tell you by email or WhatsApp.

To the same method you paid with, within 7 working days.

Draft prepared for the Lysten owner. These terms are proposed defaults and can be changed.